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Clientwell for Zendesk: Terms of Service

Effective date: October 1, 2026 These terms are between Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA ("Great Work", "we") and the organization that installs the Clientwell app for Zendesk Support ("Customer", "you"). Installing or using the App means you accept them. Contact: hello@greatwork.company.

  1. License. While your subscription or trial is active, we grant you a non-exclusive, non-transferable right for your agents to use the App within your Zendesk account for your internal business purposes.

  2. Trial and billing. The App starts with a 14-day trial. Zendesk collects a payment card at installation and, unless you uninstall before the trial ends, bills the plan you chose monthly in advance through Stripe on our behalf: a flat monthly price for the Team plan, or a price per agent as Zendesk counts them for the Scale plan. Prices are listed on the Marketplace listing. There is no free plan. Each plan covers the number of agents and admins stated on the listing; if your account grows past it, the App keeps showing HubSpot data but turns actions off until you change the plan. You can uninstall at any time in Zendesk; uninstalling stops future charges. Fees are non-refundable except where the law requires otherwise or where Zendesk requires a refund under its Marketplace terms; if the App fails materially and we cannot fix it, write to us and we will refund the affected month. We may change prices with 30 days' notice; changes apply from the next billing period.

  3. Your HubSpot account and your responsibilities. You provide and control the HubSpot private app and access token the App uses, its scopes, and which of your agents may take actions. You are responsible for every contact, note, task, deal and property change your agents make with the App, for HubSpot's terms and limits that apply to your account, for having the right to process the personal data in your tickets and HubSpot account, and for your agents' use of the App. Do not use the App to circumvent Zendesk's or HubSpot's limits or terms.

  4. How the App works. The App runs in your browser. It acts in Zendesk as the signed-in agent and in HubSpot with your token, through Zendesk's app proxy. It sends an action to HubSpot only after the agent confirms it, and then writes an internal note on the ticket. HubSpot decides whether an action succeeds. If HubSpot accepts an action but the note cannot be written, the App shows the note text so the agent can add it.

  5. Data. Our Privacy Policy (https://greatwork.company/apps/clientwell/privacy) describes the data the App processes. We do not receive your Zendesk or HubSpot data or your token. You remain the controller of all data in your Zendesk and HubSpot accounts.

  6. Support and changes. We provide email support at hello@greatwork.company with a first reply within one business day (Monday to Friday, US Central time). We may update the App; we will not remove a core feature (the contact, company, deals and activity panel, creating contacts, changing lifecycle stage, lead status and owner, notes, tasks, deals, role limits, the internal note for each action) during a paid period without notice and a pro-rata refund on request.

  7. Warranty disclaimer. The App is provided "as is". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the App is error-free.

  8. Limitation of liability. To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits or data, and our total liability for any claim, including any claim about a change made in HubSpot with the App, is limited to the fees you paid for the App in the 12 months before the claim.

  9. Termination. Either party may end these terms by uninstalling the App (you) or by notice (us) if the other party materially breaches them. Sections 3, 7, 8 and 10 survive.

  10. General. Delaware law governs, without regard to conflict-of-law rules; courts in Delaware have exclusive jurisdiction. Zendesk and HubSpot, Inc. are not parties to these terms and are not responsible for the App; the App is independent of HubSpot, Inc. and is not authorized, endorsed or sponsored by it. HubSpot is a trademark of HubSpot, Inc. If a provision is unenforceable, the rest stays in effect. These terms, the Privacy Policy and your plan are the entire agreement about the App.