Charterly for Jira: Privacy Policy
Effective date: October 1, 2026 Publisher: Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA Contact: hello@greatwork.company
This policy explains what information the Charterly app for Jira Cloud (the "App") processes, where it is kept, and your rights. It covers only the App, not Atlassian's products, which are governed by Atlassian's own privacy policy.
1. Summary
- The App runs entirely on Atlassian's Forge platform ("Runs on Atlassian"). It has no servers of its own and sends no data to Great Work or to any third party.
- Great Work LLC cannot see your Jira data. We do not receive, store or have access to your projects, issues, users or groups.
- The App stores templates, project requests and an audit log inside your own Atlassian site's app storage so requests can be approved and projects created.
2. What the App processes
| Data | Why | Where it lives |
|---|---|---|
| Templates: names, descriptions, template project key, group ids, approver account ids, naming rules, extra questions | So admins can define what each request builds and who may request and approve it | Forge app storage on your site, until the template is deleted |
| Project requests: requested name, key, description, answers to the template's questions, status, setup step results, decision notes | To run the approval and creation flow and show it to requesters and approvers | Forge app storage on your site, expires 1 year after the last update |
| Atlassian account ids of requesters, approvers and admins | To show who requested and decided, and to enforce who may request and approve | Inside requests and the audit log in Forge app storage |
| Audit log: time, account id and a short description of each action | Accountability for project creation | Forge app storage on your site, last 1,000 entries |
| Group memberships and the Administer Jira permission of the person using the App | Checked live on each action to decide what they may do; not stored | Not stored |
| Template project configuration (scheme ids, role members, components, versions, board type) | Read at creation time to build the new project | Not stored by the App |
The App does not collect email addresses, IP addresses, passwords, API tokens, payment information or analytics. It sets no cookies and loads no third-party scripts. If an admin turns on tracking issues, the App creates ordinary Jira issues and comments in the project the admin chose; those are your Jira content. It then asks Jira to email the template's approvers about a new request's issue. Jira sends that email; the App never sees email addresses.
3. Where data is stored
All App data is stored by Atlassian in Forge storage associated with your Jira site, subject to Atlassian's data residency settings for Forge apps. Atlassian is the hosting provider and acts as a subprocessor under Atlassian's terms. Great Work LLC uses no other subprocessors for the App.
4. Who can access it
- People on your site: requesters see their own requests; approvers see requests for the templates they approve; Jira admins see everything in the App. Projects the App creates are ordinary Jira projects governed by your Jira permissions.
- Great Work LLC: no access to App storage or your Jira data. If you open a support request, we only see what you choose to send us.
- Atlassian: as the platform operator, under Atlassian's privacy policy.
5. Retention and deletion
Requests expire automatically 1 year after their last update. The audit log keeps the latest 1,000 entries. Uninstalling the App removes its app storage according to Atlassian's Forge data deletion process. Projects created by the App are your Jira content and are not deleted when you uninstall the App.
6. Support requests
If you contact support through our help desk or by email, we process the information you send (name, email, message, attachments) only to answer you. Support data is kept for up to 24 months and then deleted. You may ask us to delete it sooner.
7. Your rights
Depending on where you live (for example the EU/UK GDPR or US state privacy laws), you may have the right to access, correct, delete or port personal data, and to object to processing. For data in your Jira site, your site administrator can delete it by uninstalling the App; for support data, email hello@greatwork.company. We respond within 30 days.
For App data in Forge storage, your organization (the Atlassian customer) is the controller and Atlassian processes it on your behalf; Great Work LLC has no access to it. For support data, Great Work LLC is the controller.
8. Security
The App uses only Atlassian-hosted compute and storage, checks on every action who the person is and what they may do before acting, and keeps no secrets of its own. See the Privacy & Security tab on the Marketplace listing for details. Report vulnerabilities to hello@greatwork.company.
9. Children
The App is a business tool and is not directed to children under 16.
10. Changes
We will post changes on this page and update the effective date. Material changes will also be announced in the App's release notes on the Marketplace.
11. Contact
Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA. hello@greatwork.company