Batonwell for Webflow: Terms of Service

Effective date: October 1, 2026 These terms are between Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA ("Great Work", "we") and the person or organization that installs or uses the Batonwell app for Webflow ("you"). Using the App means you accept them. Contact: hello@greatwork.company.

1. License. While your trial or plan is active, we grant you a non-exclusive, non-transferable right to use the App on the Webflow sites it covers, for your own or your clients' sites.

2. Trial, plans and billing. Each site gets a 14-day free trial with 250 routed submissions that starts when you turn routing on. After the trial, the App needs a paid plan: Standard at $39 per month or $390 per year per site (2,500 routed submissions a month), Pro at $150 per month or $1,500 per year per site (25,000 routed submissions a month), or Workspace at $249 per month or $2,490 per year for every site in one Webflow workspace (Standard limits on each site). A routed submission is one that passed the spam checks and matched at least one route; spam, retries and Send again don't count. Unused submissions don't carry over; when a month's are used up, new submissions are held until the next month or an upgrade and nothing extra is charged. There is no free plan. Prices are in US dollars and exclude any taxes, which are added where the law requires. Plans are billed in advance by Great Work through Stripe and renew automatically at the end of each period until you cancel. You can cancel or switch plans any time from Manage billing in the App; cancelling stops the next renewal, and the plan stays active until the end of the period you paid for. We may change prices with 30 days' notice; a change applies from your next renewal.

3. When a trial or plan ends. New submissions are held (stored encrypted for your retention window) instead of delivered, and are delivered if you pick a plan before they expire. Webflow keeps every submission in your site's Forms tab regardless.

4. Refunds and right to cancel. If you are a consumer in the EU or UK, you may cancel within 14 days of your first purchase and get a full refund by writing to hello@greatwork.company. By starting to use a paid plan within that period you ask us to start the service right away. Otherwise fees are non-refundable except where the law requires; if the App fails materially and we can't fix it, write to us and we will refund the affected period.

5. Your content and responsibilities. Your forms and submissions stay yours. You are responsible for what your forms collect, for having a lawful basis and a privacy notice for it, for the destinations you send it to (Slack workspaces, Google accounts, webhook receivers), and for having the right to manage the sites you use the App on. Don't use the App to break the law, Webflow's terms, or anyone's rights, or to send messages people didn't ask for.

6. How the App works. The App acts through Webflow's official APIs with the access you grant at install. It reads your forms, creates one webhook per site for new submissions, and never edits or deletes submissions in Webflow. Deliveries depend on the services you send to; we retry failures for about a day but can't guarantee delivery to services that refuse or are down. The stored copy of a submission is deleted at the end of your retention window, after which it can't be sent again. Webflow is not a party to these terms and is not responsible for the App.

7. Data. Our privacy policy (https://greatwork.company/apps/batonwell-for-webflow/privacy) describes what we process. Where we process personal data in submissions for you, we do so only on your instructions (your routes and settings), keep it confidential, protect it as described there, help you answer requests from the people concerned, and delete it as the policy says. Write to us for a data processing agreement.

8. Support and changes. Email support at hello@greatwork.company, first reply within one business day (Monday to Friday, US Central time). We may improve the App; we won't remove a core feature (routing, Slack, Google Chat, Google Sheets, webhooks, the delivery log with retries) during a paid period without notice and a pro-rata refund on request.

9. Warranty disclaimer. The App is provided "as is". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We don't warrant that the App is error-free or that every submission will reach every destination.

10. Limitation of liability. To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, leads or data, and our total liability for any claim is limited to the fees you paid for the App in the 12 months before the claim. Nothing here limits liability that can't be limited by law.

11. Termination. You can stop using the App and uninstall it at any time. We may suspend or end access if you materially breach these terms. Sections 5, 9, 10 and 12 survive.

12. General. Delaware law governs, without regard to conflict-of-law rules, and courts in Delaware have exclusive jurisdiction, except that consumers keep the protection of the mandatory laws of the country they live in. If a provision is unenforceable, the rest stays in effect. These terms, the privacy policy and your plan are the entire agreement about the App.