Found by every email address on the requester's Zendesk profile: orders from their store account and guest checkouts alike. Each order in full: items with SKUs and prices, discounts and coupons, shipping method and address, tax, payment method, refunds with their reasons, and the customer's note at checkout.

Every order, matched automatically

Refund in full or in part, with a reason: through the payment gateway, or recorded only when you return the money another way. The amount can never exceed what is left on the order. Change status to processing, on hold, completed or cancelled. Basketwell never marks an unpaid order as paid, and warns before a cancellation that does not refund a payment.

Actions with guard rails

After WooCommerce accepts an action, Basketwell adds an internal note to the ticket with the order, amounts, reason, agent and their note, plus a tag (basketwell_refund, basketwell_status and so on) you can use in views and reports. If the store's answer gets lost on the way, Basketwell checks the order again before saying anything, so an action is never sent twice.

Logged on the ticket, every time

Connect up to three WooCommerce stores, for example one per brand or region. Basketwell opens the store mapped to the ticket's brand, and agents can switch.

Basketwell for WooCommerce support

What to include

Documentation

Security issues