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Okaystep for Jira: End User License Agreement

Provider Specific Terms

  1. Provider. Great Work LLC, a Delaware limited liability company, 651 N Broad St Suite 206, Middletown, DE 19709, USA. hello@greatwork.company.
  2. Governing law and venue. Delaware law, excluding conflict-of-law rules. Courts located in Delaware.
  3. Data processing. The App runs on Atlassian Forge with no external data transfer. Great Work LLC does not process Customer Data from the App. Support requests are handled under our Privacy Policy at https://greatwork.company/apps/okaystep/privacy.
  4. What the App changes in Customer's Jira. The App stores its policies, settings, away windows, manager directory, approval requests and audit trail in Customer's Forge storage. Its workflow validator refuses a transition until the approval Customer configured is approved, only on the transitions where Customer's administrators add it. The App posts Jira comments that mention approvers and requesters, writes an okaystep property on work items that have approvals, and moves a work item into its approved status only when a policy asks for it. It changes a workflow only when a Jira administrator confirms "Add validator". Customer is responsible for its policies, for where the validator is added, and for who may approve. Removing the validator, switching a policy off, uninstalling, or a lapsed subscription stops all blocking.
  5. Support. Through our help desk with a target first response of one business day (US Central time). No uptime SLA beyond Atlassian's platform.
  6. Liability cap. Fees paid for the App in the 12 months before the claim.

Full EULA

Effective date: October 1, 2026

This End User License Agreement ("Agreement") is between Great Work LLC ("Great Work", "we") and the organization that installs Okaystep for Jira (the "App") through the Atlassian Marketplace ("Customer", "you"). By installing or using the App you agree to this Agreement.

1. License. Subject to this Agreement and payment of applicable fees through Atlassian, we grant you a non-exclusive, non-transferable license during your subscription term to use the App on the Jira Cloud site where it is installed, for the number of users in your Atlassian license, for your internal business purposes.

2. Restrictions. You will not (a) resell, sublicense or provide the App to third parties except as part of your own use of Jira; (b) reverse engineer the App except where the law allows it; (c) use the App to violate law or anyone's rights; (d) attempt to circumvent licensing checks.

3. Fees and billing. Fees, trials, renewals and refunds are handled by Atlassian under the Atlassian Marketplace terms. We may change prices with at least 60 days' notice to existing customers.

4. Your content and your workflows. You keep all rights to your Jira content. The App stores only its own policies, settings, away windows, manager directory, approval requests and audit trail (in your site's Forge storage). Its workflow validator refuses a transition only where your administrators added it, and only until the approval your policy requires is approved. It changes a workflow only when a Jira administrator confirms it. You are responsible for your policies, for where you add the validator, and for who may approve. Removing the validator from a workflow, switching a policy off, uninstalling, or a lapsed subscription stops all blocking.

5. Data and privacy. The App runs entirely on Atlassian's Forge platform and sends no data to Great Work or third parties. Our Privacy Policy describes what the App stores in your site's Forge storage.

6. Support and updates. We provide support through our help desk and may update the App at any time. Updates delivered by Atlassian apply automatically.

7. Warranty disclaimer. THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We do not warrant that the App will be error-free. An approval is a record of what people decided in the App; it is not an electronic signature under 21 CFR Part 11 or similar rules, and you are responsible for deciding whether it meets your compliance needs.

8. Limitation of liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE OR DATA. OUR TOTAL LIABILITY IS LIMITED TO THE FEES YOU PAID FOR THE APP IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

9. Term and termination. This Agreement lasts while you have a valid subscription or trial. It ends when you uninstall the App or your subscription ends. Sections 4, 7, 8 and 10 survive.

10. General. Delaware law governs, excluding conflict-of-law rules, with courts in Delaware. This Agreement, the Privacy Policy and the Atlassian Marketplace terms are the entire agreement about the App. If a provision is unenforceable, the rest stays in effect. You may not assign this Agreement without our consent except with a merger or sale of your business. Notices to us: hello@greatwork.company, Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA.