← Formtide
DocumentationPrivacyEULASupport

Formtide for Jira: End User License Agreement

Provider Specific Terms

  1. Provider. Great Work LLC, a Delaware limited liability company, 651 N Broad St Suite 206, Middletown, DE 19709, USA. hello@greatwork.company.
  2. Governing law and venue. Delaware law, excluding conflict-of-law rules. Courts located in Delaware.
  3. Data processing. The App runs on Atlassian Forge with no external data transfer. Great Work LLC does not process Customer Data from the App. Support requests are handled under our Privacy Policy at https://greatwork.company/apps/formtide/privacy.
  4. Changes to Customer's Jira. The App registers the field rules Customer's Jira admins create as Jira UI modifications, and Jira applies them on screens: showing, hiding, requiring, locking, filling in or limiting the options of the fields the rules name. Values a rule fills in are saved only when the person saves the form. The App changes no workflow, permission, screen or field configuration. Rules apply on screens only and are not a security or data validation control; Customer is responsible for the rules it configures and for checking that they suit its purposes before relying on them.
  5. Support. Through our help desk with a target first response of one business day (US Central time). No uptime SLA beyond Atlassian's platform.
  6. Liability cap. Fees paid for the App in the 12 months before the claim.

Full EULA

Effective date: October 1, 2026

This End User License Agreement ("Agreement") is between Great Work LLC ("Great Work", "we") and the organization that installs Formtide for Jira (the "App") through the Atlassian Marketplace ("Customer", "you"). By installing or using the App you agree to this Agreement.

1. License. Subject to this Agreement and payment of applicable fees through Atlassian, we grant you a non-exclusive, non-transferable license during your subscription term to use the App on the Jira Cloud site where it is installed, for the number of users in your Atlassian license, for your internal business purposes.

2. Restrictions. You will not (a) resell, sublicense or provide the App to third parties except as part of your own use of Jira; (b) reverse engineer the App except where the law allows it; (c) use the App to violate law or anyone's rights; (d) attempt to circumvent licensing checks.

3. Fees and billing. Fees, trials, renewals and refunds are handled by Atlassian under the Atlassian Marketplace terms. We may change prices with at least 60 days' notice to existing customers.

4. Your content and changes. You keep all rights to your Jira content and your rules. The App registers your rules with Jira as UI modifications and Jira applies them on screens; it does not change workflows, permissions, screens or field configurations. Rules do not apply to work created or changed through the API, imports, bulk edit or automation, and hiding a field does not restrict who can see its value. You are responsible for how your rules are configured and for checking them (for example with the rule tester) before relying on them.

5. Data and privacy. The App runs entirely on Atlassian's Forge platform and sends no data to Great Work or third parties. Our Privacy Policy describes what the App stores in your site's app storage.

6. Support and updates. We provide support through our help desk and may update the App at any time. Updates delivered by Atlassian apply automatically.

7. Warranty disclaimer. THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We do not warrant that the App will be error-free, that Jira will apply every rule on every screen (Jira decides which screens, fields and changes apps may use), or that rules enforce data quality outside the screens where they run.

8. Limitation of liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE OR DATA. OUR TOTAL LIABILITY IS LIMITED TO THE FEES YOU PAID FOR THE APP IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

9. Term and termination. This Agreement lasts while you have a valid subscription or trial. It ends when you uninstall the App or your subscription ends. Sections 4, 7, 8 and 10 survive.

10. General. Delaware law governs, excluding conflict-of-law rules, with courts in Delaware. This Agreement, the Privacy Policy and the Atlassian Marketplace terms are the entire agreement about the App. If a provision is unenforceable, the rest stays in effect. You may not assign this Agreement without our consent except with a merger or sale of your business. Notices to us: hello@greatwork.company, Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA.