Fieldkin for Jira: Privacy Policy
Effective date: October 1, 2026 Publisher: Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA Contact: hello@greatwork.company
This policy explains what information the Fieldkin app for Jira Cloud (the "App") processes, where it is kept, and your rights. It covers only the App, not Atlassian's products, which are governed by Atlassian's own privacy policy.
1. Summary
- The App runs entirely on Atlassian's Forge platform ("Runs on Atlassian"). It has no servers of its own and sends no data to Great Work or to any third party.
- It stores the values your users enter into the custom fields your admins create from its field types, and the change stamps it writes into its own stamp fields.
- Great Work LLC cannot see your values, your work items or who used the App.
2. What the App processes
| Data | Why | Where it lives |
|---|---|---|
| Field values your users enter: yes/no answers, ratings, percentages, status colors and notes, amounts and currency codes, links and their labels, email addresses, phone numbers, validated text, dates and checklist items, plus a one-line label and search values derived from them | The App's purpose: show, check and search these fields | In your Jira, in the custom fields created from the App's field types, like any other field value |
| Change stamps: the Atlassian account id of the person who changed a watched field, the time, the old and new value as Jira shows them, and a count | The change stamp field type | In your Jira, in the App's stamp fields |
| Rules per field context (labels, colors, currencies and rates you enter, allowed sites and domains, patterns, the watched field) | To apply your admins' choices | Stored by Jira against the field context |
| Short-lived caches (the list of the App's fields, context rules, display names for stamps) | Speed | Forge app storage; expire after 1 minute to 1 hour |
| Last license state seen | To stop background work when the subscription lapses | Forge app storage |
Email and phone fields hold whatever addresses and numbers your users enter (for example a vendor contact); the App only checks their format. The App reads the display name of the person who made a change (for the stamp's label) and, for countdowns, whether the work item is resolved, as the viewing user. It does not read descriptions, comments or attachments, and it does not collect IP addresses, passwords, API tokens, payment information or analytics. It sets no cookies and loads no third-party scripts. Currency rates are the ones your admins type in; the App never fetches rates from anywhere.
3. Where data is stored
All App data is stored by Atlassian, in your Jira site (field values and field context settings) or in Forge app storage for your site, subject to Atlassian's data residency settings. Atlassian is the hosting provider and acts as a subprocessor under Atlassian's terms. Great Work LLC uses no other subprocessors.
4. Who can see what
- Field values are visible to everyone who can see the work item, like any Jira field, and to portal customers on request types that include the field.
- Jira admins see the admin page and the field configuration.
- Great Work LLC: no access. If you open a support request, we see only what you send us.
- Atlassian: as the platform operator, under Atlassian's privacy policy.
5. Retention and deletion
Values stay in Jira until your users clear them or the field is deleted. Caches expire on their own. Uninstalling the App removes its Forge storage according to Atlassian's Forge data deletion process. Fields created from the App's field types disappear from Jira when the App is uninstalled and come back with their data if it is reinstalled within 30 days (Atlassian's rule for Forge custom fields).
6. Support requests
If you contact support through our help desk or by email, we process what you send (name, email, message, attachments) only to answer you, keep it up to 24 months, and delete it sooner on request.
7. Your rights
Depending on where you live (for example EU/UK GDPR or US state privacy laws), you may have the right to access, correct, delete or port personal data and to object to processing. For data in your Jira site, your organization (the Atlassian customer) is the controller and Atlassian processes it on your behalf; your users can edit or clear values and your admins can delete the App's fields or uninstall the App. For support data, Great Work LLC is the controller: email hello@greatwork.company. We respond within 30 days.
8. Security
The App uses only Atlassian-hosted compute and storage. Values are saved through Jira's own field editing, with Jira's permission checks and the App's server-side rules. The only writes the App makes by itself go to its own fields (stamps, and completing values written as text by imports or automation); Jira enforces that an app can only write its own fields. Creating a field from the admin page runs as the signed-in Jira admin and checks the admin permission on every call. The App keeps no secrets of its own. Report vulnerabilities to hello@greatwork.company.
9. Children
The App is a business tool and is not directed to children under 16.
10. Changes
We will post changes here and update the effective date. Material changes will also be announced in the App's Marketplace release notes.
11. Contact
Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA. hello@greatwork.company