Dependwell for Jira: Privacy Policy
Effective date: October 1, 2026 Publisher: Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA Contact: hello@greatwork.company
This policy explains what information the Dependwell app for Jira Cloud (the "App") processes, where it is kept, and your rights. It covers only the App, not Atlassian's products, which are governed by Atlassian's own privacy policy.
1. Summary
- The App runs entirely on Atlassian's Forge platform ("Runs on Atlassian"). It has no servers of its own and sends no data to Great Work or to any third party.
- Great Work LLC cannot see your Jira work items, links, maps or anything the App shows.
- The App's own storage, hosted by Atlassian for your site, holds saved view definitions and admin defaults. It never stores work item data.
2. What the App processes
| Data | Why | Where it lives |
|---|---|---|
| Saved views: name, JQL, chosen link types and their order, display options (colors, swimlanes, what to include), sharing (owner only or everyone), the owner's Atlassian account id, created and updated times | To reopen views, share them and show them in the dashboard widget | Forge app storage for your site, until the view is deleted |
| Admin defaults: the order chosen for each link type | So new maps start with your site's link conventions | Forge app storage for your site |
| A development-install marker (one true/false value) | So development installs are treated as licensed | Forge app storage, only on development or staging installs |
| Work items returned by Jira: key, summary, status, work type, project, assignee display name, team, sprint, release, due date, story points, parent and links | To draw the map and compute warnings | Read in memory during one request, as the person looking at the map; never stored |
| Links you create by dragging between cards | To create the link you asked for | Written to Jira as you; the App keeps no copy |
PNG and SVG files are created in your browser and saved to your device; they are never uploaded. The App does not collect email addresses, passwords, API tokens, payment information, IP addresses or analytics. It sets no cookies and loads no third-party scripts.
3. Where data is stored
All App data is stored by Atlassian in Forge storage associated with your Jira site, subject to Atlassian's data residency settings. Atlassian is the hosting provider and acts as a subprocessor under Atlassian's terms. Great Work LLC uses no other subprocessors for the App.
4. Who can access it
- People on your site: every map reads Jira as the person viewing it, so it only ever shows work items and links that person can browse. A shared view shares its settings, never its results.
- View owners: can change or delete their views. Views shared with everyone can be opened by anyone on the site.
- Jira admins: can see every saved view's name, sharing and JQL, delete views, and set the default link-type order.
- Great Work LLC: no access. If you open a support request, we see only what you send us.
- Atlassian: as the platform operator, under Atlassian's privacy policy.
5. Retention and deletion
Saved views remain until their owner or a Jira admin deletes them. Uninstalling removes Forge app storage according to Atlassian's Forge data deletion process.
6. Support requests
If you contact support through our help desk or by email, we process what you send (name, email, message, attachments) only to answer you, keep it up to 24 months, and delete it sooner on request.
7. Your rights
Depending on where you live (for example EU/UK GDPR or US state privacy laws), you may have the right to access, correct, delete or port personal data and to object to processing. For data in your Jira site, your organization (the Atlassian customer) is the controller and Atlassian processes it on your behalf; your admins can delete views or uninstall the App. For support data, Great Work LLC is the controller: email hello@greatwork.company. We respond within 30 days.
8. Security
The App uses only Atlassian-hosted compute and storage, acts as the person for every Jira request (so Jira permissions always apply), checks every JQL query with Jira's strict parser before running it, writes to Jira only when a person drags to create a link, and keeps no secrets of its own. Report vulnerabilities to hello@greatwork.company.
9. Children
The App is a business tool and is not directed to children under 16.
10. Changes
We will post changes here and update the effective date. Material changes will also be announced in the App's Marketplace release notes.
11. Contact
Great Work LLC, 651 N Broad St Suite 206, Middletown, DE 19709, USA. hello@greatwork.company